|
POLICY
INFORMATION
Shipping Information
| Privacy Statement | Our
Guarantee | Ring Sizing |
Shipping Information:
How long does
it take to receive an order and how is it shipped?
Once we receive full payment for any auction item, we
will ship UPS (next day, 2nd day or Ground) insured within 2
days. (as of 1/13/2004). All packages are insured for their full
value and require an adult signature. You will be
emailed when your package ships.
Orders within the US - New York state residents must pay
all applicable sales tax on all orders. DeSignet is not responsible for any delays caused by the
shipper. Orders outside of the USA
- customer must pay any taxes and duties levied by the
destination country.
If the customer changes the
shipping address after the order is shipped (
when in transit with UPS) the customer is responsible
for all transfer/address change fees levied by UPS.
These fees range from $5 - $20 US and will be charged to
their credit card by deSignet.
Any order shipping to a
P.O. Box
or Military Installment
must ship via US Postal
Service. We offer US
Priority Mail insured (3-7days) or US Express Mail
insured (1-2days). Please call for pricing.
Our customer service phone number is 1-888-727-8266.
We are open 9am to 5pm Eastern Standard Time,
Monday - Friday (the store is open on Saturday
from 10 noon to 2pm).
top
Privacy Statement:
What is your
privacy and security policy?
We currently process our on-line order via a secure
website and use VeriSign Processing Services to verify
all credit card orders. In addition, we will NOT
transfer, sell or divulge any information provided such
as email addresses, billing addresses, names or credit
card information. All said information is used
internally to process your order. Credit card
information is purged once an order is shipped.
top
Warranties and Guarantees
All Estate Pieces are guaranteed to be accurately
described and represented. They are sold in "as
is" condition, unless the customer requests
additional work on that item. All repair charges are the
customers responsibility..
All products manufactured by deSignet International
are guaranteed to be free of defects in
workmanship, are made of the finest materials and are
guaranteed to be as described in their product
description. All products are stamped with the material
from which they are made (Sterling Silver, 10Kt, 14Kt or
18Kt Gold or Platinum). Any product with defects
will be repaired or replaced free of charge, at our
discretion, and will include a refund of all shipping
charges related to said repair.
All products manufactured by deSignet International are warranted
for the life of the original purchaser.
Normal wear of a jewelry item is to be anticipated and
is NOT covered by said warranty. No warranty expressed
or implied is attached to gemstones. Many jewelry
companies require a regimented four or six month
inspection schedule. Because of the distance to many of
our customers and the cost of shipping, we recommend
that you have a general inspections done by your local
jeweler. If your local jeweler recommends service,
please contact us through email
or by phone (1-888-727-8266) so we can advise you of the
appropriate course of action. If we determine that it is
necessary to see the product, you will be asked to ship
the product fully insured to us for inspection. Please
call in advance and receive a Return Authorization
Number. (Important: without this number
clearly displayed, your package will be refused!).
Note: The deSignet Warranty is
immediately voided if the jewelry item is serviced by a
third party without written approval from deSignet.
top
Ring Sizing
We
recommend having your fingers sized at a jewelers before
placing an order. Try
on the same width comfort fit rings that
you are interested in and ask the jeweler to write the
size and width on the back of his/her business card.
You do not need to tell them that you are
planning on purchasing your rings elsewhere - we have
had customers purposely miss-sized by jewelers who know
the customer will not be buying from them. You
might even go to two different jewelers to check the
size for accuracy. If the jeweler is unwilling to
write the finger size and width on his/her card, be
cautious!!
deSignet does not want to sell you a ring which does not
fit properly - please have your sized checked prior to
ordering - thank you.
All our wedding bands are, hand made, comfort fit (domed
on the inside), have a continuous pattern (no sizing
bar) and average 6 to 8mm in width.
NOTE: We
do not have a sizing bar in our bands which means
that correct sizing is very important. Our
rings can typically be adjusted up or down by only a 1/2
a size without distorting the pattern.
A sizing bar is a portion of the ring with no pattern.
This will allow for easy sizing, but remember,
rings roll on the finger and a sizing bar will often be
seen. This is why we do not add a sizing bar to our hand
made rings.
top
Email proprietor Reg Schopp
with any questions
|